Earlier this year, TikTok was spotted testing a new Q&A feature that would allow creators to more directly respond to their audience’s questions using either text or video. Today, the company has announced the feature is now available to all users globally. With the release of TikTok Q&A, as the feature is officially called, creators will be able to designate their comments as Q&A questions, respond to questions with either text comments or video replies, and add a Q&A profile link to their bios, among other things. The feature also works with live videos.
TikTok Q&A grew out of a way that creators were already using the video platform to interact with viewers. Often, after posting a video, viewers would have follow-up questions about the content. Creators would then either respond to those questions in the comments section or, if the response was more involved, they might post a second video instead.
The Q&A feature essentially formalizes this process by making it easier for creators — particularly those with a lot of fans — to identify and answer the most interesting questions.
To use Q&A, viewers will first designate their comment as a Q&A question using a new commenting option. To do so, they’ll tap the Q&A icon to the right side of the text entry field in comments. This will also label their comment with the icon and text that says “Asked by” followed by the username of the person asking the question. This makes it easier for creators to see when scanning through a long list of comments on their video.
The feature will also feed the question into the creator’s new Q&A page where all questions and answers are aggregated. Users can browse this page to see all the earlier questions and answers that have already been posted or add a new question of their own.
Creators will respond to a Q&A question with either text or video replies, just as they did before — so there isn’t much new to learn here, in terms of process.
They can also add Q&A comments as stickers in their responses where the new video will link back to the original, where the question was first asked, similar to how they’re using comment stickers today.
The feature will also be available in TikTok LIVE, making it easier for creators to see the incoming questions in the stream’s chat from a separate panel.
As a part of this launch, a Q&A profile link can be added to creators’ Profile bios, which directs users to the Q&A page where everything is organized.
This is link is available for users with Creator Accounts and is used by going to the privacy page under Settings, then selecting “Creator,” tapping “Q&A” and then “Turn on Q&A.” (If users don’t already have a Creator account, they can enable it for themselves under settings.)
The feature is rolling out to users worldwide in the latest version of the TikTok app now. the company says.
This post first appeared here: https://techcrunch.com/2021/03/04/tiktok-launches-tiktok-qa-a-new-feature-for-creators-to-engage-with-users-questions/